At Giuliana Diamonds, we hold the trust you place in us with the same care we devote to the diamonds we select. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or engage with our Maison in any way.
Information We Collect
We collect information that you voluntarily provide when placing an order, booking a private consultation, subscribing to The Giuliana Letter, or corresponding with our team. This may include your name, billing and shipping address, email address, telephone number, payment information, and any preferences you share regarding styles, occasions, or stone characteristics.
We also collect certain information automatically when you browse our website, including your IP address, browser type, device information, and browsing behaviour. This data helps us understand how visitors experience the Maison online and allows us to refine our service.
How We Use Your Information
Your information is used exclusively to serve you. This includes processing and fulfilling orders, arranging insured worldwide delivery, confirming appointments, responding to enquiries, and — only with your consent — sharing news of new collections and private events through The Giuliana Letter.
We may also use your information to improve our website experience, detect and prevent fraud, and comply with legal obligations. We never sell your personal information to third parties.
Payment Processing
All payment transactions are processed through secure, PCI-compliant payment providers. We do not store your complete payment card details on our servers. Our payment partners adhere to the highest industry standards for encryption and data security.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. These technologies help us understand which pieces resonate with our audience and how we might better present our collections.
You may adjust your browser settings to refuse cookies; however, this may affect certain features of the website. For a complete description of our cookie practices, please review our Cookie Policy.
Analytics
We use analytics services to understand how visitors interact with our website. These services collect aggregated, anonymised data about page views, navigation paths, and device types. The information is used solely to improve the design and functionality of the Maison's digital presence.
Communication Preferences
You are in control of how we communicate with you. If you receive The Giuliana Letter or other correspondence and wish to unsubscribe, you may do so at any time by following the unsubscribe link provided in each message or by contacting us directly. Even if you opt out of marketing communications, we may still reach you regarding your orders, appointments, or account.
Data Security
The security of your personal information is paramount. We employ industry-standard encryption, secure socket layer (SSL) technology, and access controls to protect your data from unauthorised access, disclosure, alteration, or destruction. Our systems are regularly reviewed and updated to maintain the highest levels of protection.
Third-Party Services
We engage trusted third-party service providers to assist with payment processing, shipping and logistics, website hosting, analytics, and email delivery. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect it in accordance with this policy.
International Transfers
As a Maison serving clients worldwide, your information may be transferred to and processed in countries outside your own. Wherever your data travels, we ensure appropriate safeguards are in place to protect it in accordance with applicable privacy laws.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to certain processing activities or request a copy of your data in a portable format. To exercise any of these rights, please contact us using the information below.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymise it.
Children's Privacy
Our website and services are not intended for individuals under the age of eighteen. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you, and the updated policy will be posted on this page with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we invite you to reach out to us directly.
Giuliana Diamonds
Email: info@giuliana.diamonds
Website: giulianadiamonds.com