A piece from Giuliana Diamonds is made to endure — not merely for a lifetime, but for generations. Our commitment to your jewelry does not end when it leaves the atelier. We are honoured to offer complimentary care services that preserve the beauty, integrity, and value of your acquisition for as long as you own it.
Complimentary Cleaning
We invite you to bring your Giuliana Diamonds piece to our salon for professional cleaning at any time, free of charge. Our jewelers use techniques appropriate to the specific metals, gemstones, and settings in your piece, restoring its original radiance without compromising delicate craftsmanship.
For clients unable to visit in person, we are pleased to provide detailed guidance on safe at-home cleaning methods suited to your specific piece.
Inspection Services
We recommend an annual inspection of your fine jewelry to ensure that settings remain secure, clasps function properly, and the piece retains its structural integrity. During each inspection, our jewelers will:
- Examine all prongs, bezels, and settings for wear or loosening
- Check clasps, hinges, and closures for proper function
- Inspect the condition of the metal and gemstones
- Assess the piece for signs of damage or stress
- Provide a written condition report upon request
These inspections are complimentary and can be scheduled during a private consultation or by appointment.
Maintenance Recommendations
To ensure your jewelry remains as captivating as the day it was acquired, we recommend the following practices:
- Remove your jewelry before engaging in activities that may expose it to impact, chemicals, or abrasion — including sports, gardening, housework, and swimming.
- Apply perfumes, lotions, and cosmetics before putting on your jewelry, as these products can dull the metal and gemstones over time.
- Store each piece separately in its original pouch or a soft-lined jewelry box to prevent scratching and tangling.
- Avoid exposing your jewelry to extreme temperatures, sudden changes in temperature, or prolonged sunlight, which may affect certain gemstones.
- Have your piece professionally inspected and cleaned at least once each year.
What Is Covered
Our complimentary care services cover routine cleaning, inspection, and minor adjustments such as tightening loose prongs, replacing worn jump rings, and re-rhodium plating white gold pieces. These services are provided at no charge for all jewelry purchased from Giuliana Diamonds.
Exclusions
Our complimentary care policy does not extend to damage resulting from misuse, accident, or negligence. Specifically, the following are excluded:
- Loss or theft of the piece
- Damage caused by impact, crushing, or bending
- Damage from exposure to harsh chemicals, chlorine, or saltwater
- Resizing beyond one full size up or down
- Repair of work performed by another jeweler
- Restoration of pieces that have been altered or modified after purchase
In the event of accidental damage, we are still here to help. Our atelier can assess the piece and provide a detailed repair estimate. Where possible, we will restore the piece to its original condition using the same materials and techniques employed in its creation.
Stone Tightening Guarantee
Should a center stone or accent diamond become loose within the first year of ownership due to a setting defect, we will tighten or reset the stone at no charge. This guarantee applies only to original settings and normal wear; it does not cover damage resulting from impact or improper handling.
Shipping for Care Services
Clients who are unable to visit our salon in person may ship their piece to us for cleaning and inspection. Return shipping is complimentary within Canada and the United States. International clients are responsible for inbound shipping; we will cover the cost of insured return delivery. All shipments for care services must be arranged through our Client Services team to ensure proper insurance coverage.
Contact
To schedule a complimentary cleaning, inspection, or to discuss the care of your piece, please contact us at info@giuliana.diamonds or book a private consultation through our Boutiques page.